Privacy Policy

1. Introduction

Adaptive Computing Enterprises, Inc. ("Company," "we," "us," or "our"), a Florida corporation, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Heidi AI platform and related services (collectively, the "Services").

This Privacy Policy complies with the Florida Information Protection Act of 2014 (FIPA, Fla. Stat. § 501.171), the Florida Security of Communications Act, and other applicable federal and state privacy laws.

2. Company Information

Adaptive Computing Enterprises, Inc.
1100 5th Ave. S. #201
Naples, FL 34102
United States
Email: info@adaptivecomputing.com
Phone: (239) 330-6093

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, password, phone number, and organization name
• Billing Information: Credit card number, billing address, and payment details (processed securely through third-party payment processors)
• Profile Information: Job title, department, and professional information
• Communications: Messages, feedback, and support requests you send to us
• Device Registration: Hardware serial numbers and device identifiers for commissioned equipment

3.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, timestamps, and interaction patterns
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies and Similar Technologies: Session cookies, authentication tokens, and analytics cookies

3.3 Information from Third Parties

We may receive information from:

• Single Sign-On (SSO) providers (Google, Microsoft, GitHub) when you choose to authenticate using these services
• Business partners and resellers who refer you to our Services
• Publicly available sources for business contact information

4. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communication: To send you service updates, security alerts, and administrative messages
• Marketing: To send promotional communications (with your consent where required)
• Analytics: To understand how users interact with our Services and improve user experience
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

5. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services and marketing
• Consent: Processing based on your explicit consent, which you may withdraw at any time
• Legal Obligation: Processing necessary to comply with applicable laws

6. Information Sharing and Disclosure

We may share your information with:

6.1 Service Providers

Third-party vendors who perform services on our behalf, including payment processing, data hosting, customer support, and analytics. These providers are contractually obligated to protect your information.

6.2 Business Partners

NVIDIA and authorized resellers for hardware commissioning and support purposes, only as necessary to provide the Services.

6.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6.4 Business Transfers

In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as a business asset. We will notify you of any such change.

6.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS 1.3
• Encryption of data at rest using AES-256
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations (including tax and accounting requirements)
• Resolve disputes and enforce our agreements

Account information is retained for the duration of your account plus 7 years for legal compliance. Usage logs are retained for 2 years. You may request deletion of your data subject to our legal retention requirements.

9. Your Rights and Choices

9.1 Access and Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used format.

9.2 Correction

You may update or correct your account information at any time through your account settings or by contacting us.

9.3 Deletion

You may request deletion of your personal information. We will comply with your request unless we are required to retain the information for legal purposes.

9.4 Marketing Opt-Out

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at info@adaptivecomputing.com.

9.5 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

10. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the Services to function properly (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our Services
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

12. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information promptly.

13. Data Breach Notification

In accordance with the Florida Information Protection Act (Fla. Stat. § 501.171), in the event of a data breach affecting your personal information, we will:

• Notify affected individuals within 30 days of discovering the breach
• Notify the Florida Department of Legal Affairs if the breach affects more than 500 Florida residents
• Provide information about the nature of the breach and steps you can take to protect yourself
• Offer credit monitoring services for breaches involving Social Security numbers or financial account information

14. International Data Transfers

Our Services are hosted in the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

15. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer
Adaptive Computing Enterprises, Inc.
1100 5th Ave. S. #201
Naples, FL 34102
Email: info@adaptivecomputing.com
Phone: (239) 330-6093

For data access, correction, or deletion requests, please email info@adaptivecomputing.com with the subject line "Data Subject Request." We will respond within 30 days.

18. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you may file a complaint with:

Florida Office of the Attorney General
Consumer Protection Division
PL-01 The Capitol
Tallahassee, FL 32399-1050
Phone: 1-866-9-NO-SCAM (1-866-966-7226)
Website: myfloridalegal.com