Cookie Policy
Last Updated: December 17, 2024
1. Introduction
This Cookie Policy explains how Adaptive Computing Enterprises, Inc. ("Company," "we," "us," or "our") uses cookies and similar tracking technologies when you visit the Heidi AI platform and related services (collectively, the "Services").
By continuing to use our Services, you consent to the use of cookies as described in this policy. You can manage your cookie preferences as described below.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser, while session cookies are deleted when you close your browser.
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the Services to function properly. They enable core functionality such as security, authentication, and session management. You cannot opt out of these cookies as they are essential for the Services to work.
- Authentication cookies: Remember your login status and keep you signed in
- Session cookies: Maintain your session while you use the Services
- Security cookies: Help protect against fraud and unauthorized access
- CSRF tokens: Protect against cross-site request forgery attacks
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
- Preference cookies: Remember your language, theme, and display preferences
- Feature cookies: Remember your choices about which features to enable
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously.
- Usage analytics: Track which pages you visit and how you navigate
- Performance analytics: Measure page load times and identify performance issues
- Error tracking: Identify and diagnose errors and issues
3.4 Marketing Cookies
These cookies may be set through our Services by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.
Currently, Heidi AI does not use third-party marketing or advertising cookies. If this changes, we will update this policy and provide appropriate notice.
4. Cookies We Use
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
| sessionid | Essential | Session | Maintains user session state |
| csrftoken | Essential | 1 year | CSRF protection token |
| auth_token | Essential | 7 days | JWT authentication token |
| refresh_token | Essential | 30 days | Token refresh functionality |
| theme | Functional | 1 year | Stores dark/light theme preference |
| cookie_consent | Essential | 1 year | Records cookie consent choice |
5. Third-Party Cookies
Some cookies on our Services are set by third parties. These include:
- Stripe: Payment processing cookies for secure transactions
- Google Analytics: Website analytics (if enabled)
- SSO Providers: Google, Microsoft, and GitHub authentication cookies when you choose to sign in using these services
We do not control these third-party cookies. Please refer to the respective third-party privacy policies for more information.
6. Managing Cookies
You can control and manage cookies in several ways:
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete individual cookies or all cookies
- Block cookies from all websites or specific websites
- Set preferences for accepting cookies
Please note that blocking all cookies may affect the functionality of our Services and many other websites.
6.2 Browser-Specific Instructions
6.3 Opt-Out Tools
For analytics cookies, you can opt out using these tools:
7. Do Not Track
Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing is not tracked. Currently, there is no industry standard for how companies should respond to DNT signals. We currently do not respond to DNT signals, but we will continue to monitor developments in this area.
8. Similar Technologies
In addition to cookies, we may use similar technologies including:
- Local Storage: Stores data in your browser that persists after you close the browser
- Session Storage: Stores data in your browser for the duration of your session
- Web Beacons: Small graphic images used to track user behavior and engagement
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
10. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Adaptive Computing Enterprises, Inc.
1100 5th Ave. S. #201
Naples, FL 34102
United States
Email: privacy@adaptivecomputing.com
Phone: (239) 330-6093
11. Related Policies
For more information about how we handle your personal information, please see our: